Extensive knowledge of banking and finance operations
Excellent problem-solving, analytical, and decision-making skills
Highly appreciated market research and data collection and analysis skills
Extensive experience working with data modeling tools such as Erwin
Ability to prioritize projects, manage changing deadlines, and work with without supervision.
Lead a cost-saving operation—analyzing large data sets to identify ways to reduce both fixed and variable costs—aimed at increasing the bottom line by $6.2 million annually
Supervised a project aimed at resolving the company’s warehouse inefficiencies: readjusted the inventory storage plan, introduced new storage and shipping containers, and automated some functions.
Supervising and guiding a team of 11 quality assurance interns providing round the clock customer support services; customer satisfaction increased by 73% in the months leading to December 2018
Revolutionized the order fulfillment processes and the client communication protocol, saving the company more than $18 million in two years.
Analyzed extensive market data and produced actionable reports and other decision tools leading to a 17% sales increase.
Partnered with various departments across the 98 branches of the company to ensure there is a proper alignment of business and technology.
Conducted a thorough competitor analysis and proposed market penetration strategies in 2013; the company’s market share increased by 6% the following year.
Successfully implemented a customer support system with several benefits: reduced labor-related costs by 3.5%, reduced correspondence and telephone costs by 23%, and reduced requests for refunds by 47%.
Produced the business analytics reports needed for various decisions: improving the experience of credit card users, risk assessment, and fraud management.
Collaborated directly with bankers and senior lenders to produce quality credit portfolio reports for various purposes: estimating borrower’s risk, customer segmentation, and product cross-selling.
Performed system analysis and integration, user acceptance testing, and quality assurance on-time—ensured that the technology availed is right for business processes.
Successfully launched an intensified market research to identify new opportunities for investment, increasing the bank portfolio by 3%.
Languages: English and French
Member of ACM